Customer Engagement Lead

REQ-10030046
Nov 14, 2024
Cyprus

Summary

The Customer Engagement Lead is responsible for the promotion of products of Novartis Affiliates (the “Products”) and provides information on such Products to healthcare professionals in the assigned geographical region by employing various communication channels in compliance with the applicable legal and ethical requirements, and in line with Novartis strategies and policies.

About the Role

Major accountabilities:

  • Manage the business relationship and activities with key accounts in order to foster and extend the relationship & obtain the sales targets.
  • Develop and maintain relationships with key stakeholders within accounts, developing deep understanding of customer challenges with respect to patients and identifying solutions that enhance patient care.
  • Lead the preparation of strategies and individual tactical plans and to give
    strategic input in terms of analysis, future potential and key programs required for the accounts
  • Prepare and negotiate contracts, and guide initiatives that the company
    launches to target particular account
  • Analyze market situation including competitive intelligence activities on key accounts and key competitors
  • Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM systems
  • Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for own part of the
  • organization.

Minimum Requirements:
Work Experience:

  • Previous experience in a medical or scientific field (3-5 years minimum), interaction with healthcare professionals in various therapeutic areas will be considered an advantage. Ability to develop in-depth business relationships and prove an excellent team player, as showcased in previous roles.

Education:

  • University degree in Medicine • Pharmacy • Biology • Chemistry • Dentistry or other relevant education in life sciences

Languages :

  • Fluency – written and spoken – in English and Greek

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

International
Innovative Medicines
Cyprus
Cyprus
Sales
Full time
Regular (Sales)
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
REQ-10030046

Customer Engagement Lead

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Source URL: https://prod1.id.novartis.com/careers/career-search/job/details/req-10030046-customer-engagement-lead

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  1. https://www.novartis.com/about/strategy/people-and-culture
  2. https://talentnetwork.novartis.com/network
  3. https://www.novartis.com/careers/benefits-rewards
  4. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Cyprus/Customer-Engagement-Lead_REQ-10030046
  5. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Cyprus/Customer-Engagement-Lead_REQ-10030046