Summary
About the Role
Major accountabilities:
- Ensure the overall user experience is taken into account when designing and deploying new solutions and services -Take accountability to ensure adherence with Security and Compliance policies and procedures.
Key performance indicators:
- Stable, compliant, secure, and cost effective operations measured by Customer Satisfaction, User Adoption, Availability, Performance, Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business.
- Learning Agility, Ability to evaluate and launch new services and capabilities.
- Productivity gains and defect reduction through continuous improvement.
- Automation led Programmable Infrastructure and Platform Services -Establish a Technical Vision -clear strategy -and execution against the plan
Minimum Requirements:
Work Experience:
- Ambiguity.
- Strong customer orientation.
- Major Change.
- Ability to work and lead (a cross-functional team) in a matrix.
- Well-developed record of successful relationship management.
- Market and customer intelligence.
- Experience working cross-functionally and trans-nationally.
- Proven Ability to Develop trust-based relationships with key regional.
- stakeholders.
- environment.
Skills:
- Digital Transformation.
- IT Governance.
- IT Infrastructures.
- IT Portfolio Management.
- IT Service Delivery.
- IT Service Management.
- Talent Development.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
