Summary
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
About the Role:
Manager, Commercial Information & Omni Channel Engagement (OCE) is responsible for Omni channels and digital strategy development, maintenance, and operationalizing customer engagement models. Plan sales measurement programs to establish KPI’s aligned to TA business targets of the Commercial Teams.
Lead the delivery of omni channel campaigns to drive growth and market leaderships leveraging on data, business intelligence and analytics as well as providing strategic digital consultancy to Marketing and Sales Force teams, working collaboratively to define, design and deploy effective digital initiatives and OCE plans.
This role will report to Business Excellence and Execution Head.
About the Role
- Omni Channel and Digital Strategy Development
- Internal and External Collaboration including validation of Digital and OCE training materials
- Establishment, monitoring and Tracking of KPI’s metrics
- Oversee Sales and Market Data Report Generation
- Cross functional and Market Research reporting
- Administers digital platforms and ensures its effective operations
- Other Tasks: may be assigned to other projects from time to time
Essential Requirements:
- MBA or Bachelor degree
- Data and OCE experience related to commercial and medical activities, including implementing and scaling digital solutions
- Has driven digital change management in organizations with leadership responsibilities gained from pharmaceuticals or other industries.
- Demonstrated business impact of omnichannel initiatives, through organizational metrics, revenue, profit, or cost optimization initiatives.
- Knowledge in Marketing Methodology for Pharma, Healthcare or related industries is an advantage
- Working Knowledge of BI tools (PowerBI, Tableau, QlikSense, etc.), Python, SQL & Other programming language is preferred.
- Familiarity with tools such as Jira, or Trello
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
