Summary
About the Role
Your responsibilities will include, but are not limited to:
• Review source documents such as faxed patient service request forms
• Accurate and timely data entry of source documents (within key performance indicators)
• Postal mail, email, or other source document intake, review and processing
• Review source documents for Potential Adverse Event identification and reporting
• Follows quality control processes to ensure data integrity; flags trends and communicates insights with supervisor
• Participates in activities that improve department operations and/or support to the department for quality improvements
• Other special projects as assigned
What you’ll bring to the role:
• Education: High school diploma required
• Travel requirements: No travel requirements. Role is office-based in Mexico City.
• Proximity and ability to commute to work onsite in torre Aleph, as this is a hibrid working model. 3 days in office, 2 days at home.
• When working from home, a quiet dedicated space with internet/WiFi service or the ability to ob-tain such service (Novartis offers a subsidy to partially cover the cost of this technology) where the employee can work without interruption
Required Experience:
• 1-2 years of general office experience or equivalent training
• Minimum of 1 year of data entry/computer experience in an office or healthcare related envi-ronment
• Network computer system and personal computer proficiency; office copier, scanner, FAX ma-chine, miscellaneous office equipment.
• Strong verbal and written communication skills, attention to detail, and interpersonal skills.
• Proficient in MS Outlook and basic MS Office tools (Word)
Preferred Experience:
• Post-secondary education (certificate program, Associate’s degree)
• Experience working with Salesforce CRM
• Familiarity with HIPAA regulations and handling Protected Health Information
• Medical office experience and familiarity with medical terminology
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
